Frequently Asked Questions
Everything you need to know about our architectural concrete surfaces.
What is the lead time for custom concrete orders?
Standard lead times for custom architectural concrete are typically 8 to 12 weeks, depending on the complexity of the design and current production volume.
Do you offer shipping across North America?
Yes, we ship our tiles, pavers, and slabs throughout the United States and Canada using specialized freight carriers to ensure safe delivery.
How do I maintain and clean my concrete surfaces?
We recommend cleaning with a pH-neutral soap and water. Avoid abrasive scrubbers or acidic cleaners, and we suggest resealing high-traffic areas every 2-3 years.
Can I request samples before placing a full order?
Absolutely. We offer sample kits for our various collections, including Terrazzo and Pacifica, so you can verify color and texture in your specific lighting.
Is your concrete suitable for outdoor applications?
Many of our products are designed specifically for exterior use, featuring slip-resistant finishes and high-strength compositions that withstand freeze-thaw cycles.
What is your return policy on tile and slab products?
Due to the custom nature of our concrete pours and batching, we generally do not accept returns. We encourage reviewing samples and shop drawings thoroughly before production.